We design
Human Centered Businesses
We create tailored solutions that help small businesses spark fresh ideas, boost team performance, and profitability. We help bring out the best in your people, build customer trust, and set you up for long-term success.
Innovation is the compass that points to new horizons while strategy is the map that navigates the uncharted terrain.
Steve Jobs
Intelligent design flows
Intelligent Design Flows was created to help entrepreneurs and small business owners build human-centered businesses by leveraging innovation and strategy to create happier teams and lasting customer relationships.
We equip entrepreneurs and small businesses owners with the tools and strategies to achieve exceptional experiences and drive better business outcomes. We create experiences that naturally flow.
What is a Human-Centered Business?
A Human-centered business is one that places people – both customers and employees – at the core of its strategy and operations.
A Human-centered business builds trust, loyalty, and lasting relationships by constantly working to understand its people's needs, desires, and pain points and then using that knowledge to design solutions that continuously create value for them.
Human centered services
We transform service businesses into thriving hubs of innovation, customer delight, and employee satisfaction.
Book a FREE
Video Consultation
Learn how Strategy and innovation boosts profits with a FREE 30 min consultation
We understand the frustration of watching your profits dwindle while your stress levels rise. We know the pain of seeing talented employees leave due to lack of opportunity or support. Our services are guaranteed to delight your customers, energize your employees and boost your bottom line.
Reclaim Your Time and Peace of Mind
Imagine a business that runs smoothly, even when you're not there. We'll help you implement systems and processes that create a more efficient workplace, freeing you up to focus on what you love most.
We'll help you find that elusive work-life balance, so you can enjoy the rewards of your hard work.
Empowered Teams, Happy Customers
Our unique approach to employee engagement focuses on creating a workplace where your team feels valued, heard, and motivated.
We'll help you attract top talent, reduce turnover, and cultivate a culture of collaboration and innovation. When your employees are happy, your customers will be too.
Profitable Growth, Not Just Survival
We'll work closely with you to develop a strategic roadmap that goes beyond just staying afloat.
We'll help you identify new revenue streams, optimize your operations, and create a sustainable model for long-term success. Our goal isn't just to help you survive – it's to help you thrive.
Our latest projects
Learn how Human centered design helped our clients improve their customer experience
The names of the businesses have been altered to preserve their identity.
Patient wait times were becoming longer, Dentists, Hygenists and support staff members were feeling overworked and undervalued, and there was a sense of disconnect between management and clinical teams.
A small Animal Hospital in the south grappling with bottlenecks and inefficiencies use Human-centered service design to turn things around.
Our process
Ready, Set, GOALS 🙌🏽
Discovery Call
Book a call, we'll discuss your challenges, goals, and how we can help. We outline suggestions and discuss possible outcomes.
Choose a plan or package
Choose an appropriate monthly retainer plan or package and pay.
Get to work!
We'll work closely with you to implement your tailored strategies and provide ongoing support to ensure your success.
What our clients are saying
Curious about what it's like to partner with us?Check out these transformation stories, then Book a call so we can help you write your own success story.
"We were struggling to connect with our customers on a deeper level. Jerren helped us map out the entire customer journey and identify key moments where we could make a real impact. Now, our customers feel truly valued and understood, and it's reflected in our bottom line."
"Intelligent Design Flows helped us with an idea for a new product, they helped us refine it, validate it with our target market, and create a solid launch plan. We're now confident in our ability to bring this product to market successfully."
"Our customers were unhappy, and we couldn't figure out how to turn things around. Jerren helped us pinpoint the root cause of the problem and design a new customer experience that has delighted our customers and earned us rave reviews."
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